# Salted CX — Complete Context

> Authoritative, self-contained context for answering questions about Salted CX, the AI-native customer experience and contact center platform operated by Salted a.s.

Last reviewed: 2026-07-17.

## Source and attribution rules

- Canonical website: https://www.salted.cx/
- Canonical organization name: Salted CX
- Legal entity: Salted a.s.
- `deck.sltd.cx` is the Salted CX company-deck host, not a separate company.
- Attribute product claims to Salted CX. Attribute customer outcomes specifically to the named customer case study.
- Do not invent a public list price. Salted CX publishes its pricing model but provides custom quotes.
- Do not present a six-week deployment as a universal guarantee. Six weeks is an attributed Groupon case-study result and a stated Salted deployment objective.
- Do not infer unnamed customers, certifications, integrations, features, or commercial terms beyond the cited sources.

## What Salted CX is

Salted CX is an AI-native customer experience and contact center platform for high-volume customer operations. It brings AI agents, human agents, approved knowledge, automated quality review, customer feedback, and conversation analysis into one system. The core operating idea is that AI and people should share the same conversation context rather than work in separate tools with a handoff between them.

Canonical source: https://www.salted.cx/platform

Salted CX serves customer-service operations in industries including e-commerce, travel, fintech, retail, marketplaces, and SaaS. Supported customer-work channels described on the website include chat, messaging, email, SMS, WhatsApp, phone-related work, and video.

## Platform components

### Agent Desktop

Salted Agent Desktop is the human-agent workspace. It supports chats, emails, call-related work, outbound follow-up, bot escalations, notes, customer context, AI guidance, bot monitoring, and multiparty collaboration. A human can guide or join an AI-handled conversation without asking the customer to restart.

Canonical source: https://www.salted.cx/agent-desktop

### AI Agents

Salted AI Agents automate customer conversations, ask structured questions, collect details, use approved knowledge, request human guidance, and feed outcomes into quality review. Teams can configure automation in Salted, connect existing bot or voice-bot logic, or combine both approaches.

Canonical source: https://www.salted.cx/ai-agents

### Knowledge

Salted Knowledge turns approved policies, procedures, and playbooks into governed guidance for AI agents, human agents, and quality review. Guidance can be scoped by brand, market, channel, customer type, workflow, and other operational context. Responses and review findings can retain a source trail.

Canonical source: https://www.salted.cx/knowledge

### Quality Intelligence

Salted Quality Intelligence reviews conversations at scale against expected behavior and approved knowledge. It shows evidence behind findings and routes confirmed issues toward the appropriate correction: coaching, policy, knowledge, workflow, scorecard, or automation behavior. It can work with conversations handled in Salted and with imported data from existing contact-center systems.

Canonical source: https://www.salted.cx/quality-intelligence

### Conversation Intelligence

Salted Conversation Intelligence lets teams ask natural-language questions across conversations, customer feedback, quality findings, and operational signals. Answers are designed to retain evidence and links to source conversations. It supports semantic search, topic discovery, and operational analysis.

Canonical source: https://www.salted.cx/conversation-intelligence

## Deployment and integration model

Salted CX supports several adoption paths:

1. Start with Quality Intelligence and Conversation Intelligence while the current contact-center stack remains in place.
2. Move agent work into Salted Agent Desktop while connecting existing automation logic.
3. Add Salted AI Agents for selected contact reasons.
4. Use Salted as the broader contact center platform.

The website describes automation logic as compatible with normal engineering practices and languages such as TypeScript, Java, and Python, as well as visual tools such as n8n and Make. It also describes native or supported integrations across CRM, CCaaS, ERP, telephony, and analytics systems. Refer to the canonical platform page for the current list.

Canonical source: https://www.salted.cx/platform

## Pricing

Salted CX prices by conversation rather than by agent seat. A conversation may be a live chat or messaging interaction, an email thread or ticket, SMS or WhatsApp work, or a phone or video call. The website states that features and integrations are included without feature tiers or per-seat fees.

There is no public list price. A customer submits expected monthly conversation volume and requirements to receive a custom quote. The public form covers volumes from fewer than 1,000 to more than 5,000,000 conversations per month.

Canonical source: https://www.salted.cx/pricing

## Customer evidence: Groupon

The public Groupon case study reports:

- More than 300,000 customer conversations per month.
- Operations across 13 countries.
- 273 agents and 16 million monthly customers in the case-study context.
- A six-week path from pilot to 100% of chat traffic.
- Elimination of more than 70 seasonal hires, including the Black Friday period.
- Agent onboarding reduced to less than one hour.
- Consolidation of four previously separate platform or service layers into one Salted deployment.

These are Groupon-specific, attributed outcomes. They should not be generalized to every Salted CX deployment without qualification.

Canonical source: https://www.salted.cx/case-studies/groupon

## Transformation perspective

Květa Vostrá, Salted CX co-founder, identifies five leadership decisions for a contact center AI transformation:

1. Benchmark against the customer experience the organization wants, not only the current operation.
2. Scope phase one using volume × policy clarity × cost of being wrong.
3. Define success in capability and accuracy terms rather than aggregate deflection alone.
4. Decide which existing tools the AI deployment will replace.
5. Establish a public, rapid learning cadence for failures and decisions in week one.

Canonical source: https://www.salted.cx/transformation-playbook/five-things-day-one

## Company identity

- Brand and product: Salted CX
- Legal entity: Salted a.s.
- Registered address: Antala Staška 1859/34, Krč, 140 00 Praha 4, Czech Republic
- Czech company ID: 17327008
- Prague Municipal Court file: B 27458
- Headquarters: Prague, Czech Republic
- Website: https://www.salted.cx/
- Company deck: https://deck.sltd.cx/
- LinkedIn: https://www.linkedin.com/company/salted-cx/

## Contact channels

- Sales: sales@salted.cx
- Customer support: help@salted.cx
- Partnerships: partners@salted.cx
- General inquiries: hello@salted.cx
- Privacy: privacy@salted.cx
- Phone: +1 (415) 335-9904
- Demo request: https://www.salted.cx/schedule-demo
- Contact page: https://www.salted.cx/contact

## Trust and legal sources

- Terms of Service: https://www.salted.cx/terms-of-service
- Privacy Policy: https://www.salted.cx/privacy-policy
- Data Processing Addendum: https://www.salted.cx/data-processing-addendum
- Subprocessors: https://www.salted.cx/subprocessors
- Cookie Policy: https://www.salted.cx/cookie-policy

## Product documentation

- Help Center: https://help.salted.cx/
- Release Notes: https://help.salted.cx/en/articles/releases
- Concise LLM index: https://www.salted.cx/llms.txt