How Groupon transformed customer care with automation
Discover how Groupon achieved remarkable results by implementing Salted CX's intelligent automation platform across their global support operations.
Detailed case study coming end of January 2026!
Your contact center needs one operating system.
Not five vendors duct-taped together.
One platform where AI and humans handle customer conversations together, not apart. Salted CX delivers automated QA, deep conversational insights, and unified analytics without bolting on extra tools.
Contact Center Platform
An AI-native platform for digital customer engagement across chat, email, SMS, and WhatsApp. Integrates with your CRM, WFM, and in-house systems. Syncs data from other platforms including voice conversations. The full customer journey, always in view.
AI Agents
Build AI agents with custom business logic in days. Combine agentic and rule-based approaches for accuracy you can trust and control at scale. AI agents work as true teammates, not separate tools, delivering results neither could alone.
Unified Agent Desktop
Most platforms throw conversations over the wall when AI can't handle them. With Salted, bot and live agent collaborate in one interface. When human takeover is needed, AI stays connected, helping formulate responses and execute actions in real time. No handoffs, no escalations. Just effortless customer service.
Live Agent Assist
AI as a true copilot, not a sidebar add-on. Automation and productivity tools built into the workflows agents actually use. Early customers report 50%+ faster handling, with new agents reaching full productivity from day one.
Multiparty Conversations
When a merchant, partner, or courier needs to be involved for resolution, skip the side emails and separate tickets. Invite them directly into the conversation. The moment they respond, AI takes the next step automatically.
Automation Logic as Code
Your engineering team already has preferred languages, deployment pipelines, and testing frameworks. Salted fits into that workflow instead of replacing it. Write automation logic in TypeScript, Java, Python, or connect visual tools like n8n and Make. Deploy to your own infrastructure or run serverless on ours. Use the same version control, code review, and rollback processes you use for every other project. No vendor lock-in to proprietary workflow builders. No proprietary rule engines or AI instruction formats. Just automation that works like the rest of your stack.
Conversation Analytics
Ask questions the way you'd ask ChatGPT and get answers from millions of conversations in seconds, complete with links to the source. Semantic search understands intent, not keywords. Automatic topic detection and customizable dashboards give you full visibility into what matters most.
Voice of the Customer
Capture NPS, CSAT, and contact resolution as a natural part of every conversation. AI infers feedback for 100% of interactions, far beyond what surveys can reach. Conversation-level insights drive agent coaching and automation improvements.
AI Quality Management
AI-generated quality scores for 100% of conversations, not just a random sample. One set of evaluation criteria for both human and AI agents. Coaching notes and automation improvements from the same system, no parallel QA processes.
Analytics & Reporting
Over 100 pre-built dashboards and reports with unified visibility into AI and human agent performance. Business users can easily customize all the reporting down to the metric definition in minutes. APIs to push data in and export to your existing BI tools.
Native Integrations
Native connectors to dozens of CRM, CCaaS, and ERP systems work out of the box. No custom integration. No middleware. Salted reconstructs the complete customer journey across every channel: chat, email, WhatsApp, SMS, and voice. A conversation that started on one platform and continued on another appears as a unified timeline. Agents see the full history. Automation knows what already happened. Nothing falls through the cracks.
Seamless Integrations
Connect with your existing CRM and Contact Center platforms
